Pricing
90 days free. Then priced per organisation, not per seat.
Account memory gets more valuable the more of your team can see it — so we do not charge you for adding people. No credit card to start, and no separate implementation fee.
The offer
Start with a full quarter, free.
90 days, not 14. A memory graph compounds — you need a real quarter to judge it.
Free trial
90 days
No credit card. No implementation fee.
Everything is included:
- Customer Memory Graph across every account
- Explainable churn risk with source citations
- Renewal and expansion intelligence
- Governed AI actions — drafted, approval-gated, with audit and rollback
- Automated meeting preparation and follow-through
- CRM, email, calendar, and meeting integrations
- Unlimited connected sources
- Whole team access — pricing does not scale with headcount
After the trial
Pricing is per organisation, based on how many customer accounts you manage — not how many people log in. Because the right structure depends on your book size and which sources you connect, we quote directly. You will get a number in the first conversation.
How we price
Three decisions behind this.
No per-seat charges
Per-seat pricing creates an incentive to limit access, which defeats the purpose of shared account memory. The value compounds when the AE who sold the account, the CSM who owns it, support, and the founder are all working from the same cited truth. Charging per person taxes exactly that.
No implementation fee
Implementation fees exist because configuring health scores, playbooks, and lifecycle rules is genuine professional-services work. Aartha does not require that up front — the memory graph builds from your connected sources — so there is nothing to bill for.
90 days, because memory needs time
A two-week trial of a memory system shows you an empty graph. Ninety days covers a full quarter — enough to include a renewal, a business review, and at least one account changing in a way you did not expect. That is the only honest way to evaluate whether this works on your accounts.
Buyer's guide
How to compare customer success platform pricing
Applies to any vendor in this category, including us.
Ask for the all-in first-year number
Licence, implementation, professional services, and any required add-ons. In enterprise customer success software, implementation frequently costs as much as the first-year licence, and it rarely appears in the initial quote.
Price in the internal headcount it assumes
Highly configurable platforms assume someone owns configuration. If that role does not exist on your team, either budget for it or accept that the configuration will decay. This is the most commonly omitted cost in the category.
Understand what drives the price up over time
Seats, accounts, revenue under management, connected data sources, and API volume are all used as pricing levers. Model your figure at three times your current size — some structures scale gently and others do not.
Establish what works in week one
A platform delivering value in quarter three has to survive two quarters of scrutiny and possibly a change of sponsor first. Ask specifically what is functioning on day seven.
Check the exit
Ask how you export your data and in what format. A memory or health model you cannot extract is a switching cost being built quietly on your behalf.
FAQ
Pricing questions, answered.
How much does Aartha cost?+
Aartha is priced per organisation based on the number of customer accounts under management, not per seat. Because the right structure depends on your book size and which sources you connect, we quote directly — book a demo and you will get a figure in the first conversation, not after a procurement cycle.
Is there a free trial?+
Yes — 90 days free, with no credit card required. That length is deliberate: a Customer Memory Graph becomes more useful as it accumulates context, and a 14-day trial cannot demonstrate an account memory that compounds. 90 days covers a full quarter, including a renewal cycle and at least one business review.
Do you charge per seat?+
No. Per-seat pricing discourages exactly the behaviour that makes account memory valuable — getting sales, support, and leadership looking at the same customer truth. Bring the whole team in without the bill scaling with headcount.
What does implementation cost?+
There is no separate implementation fee. Aartha typically goes live in about a week because the memory graph builds itself from your connected sources rather than requiring health scoring rules and playbooks to be configured up front.
How should I compare customer success platform pricing?+
Compare total first-year cost, not licence cost. Enterprise platforms in this category often carry implementation fees comparable to or exceeding the annual licence, plus the internal administration time to keep configuration current. Ask three questions of every vendor: what is the all-in first-year figure, what internal headcount does this assume, and what specifically is working in week one.
What happens at the end of the trial?+
Nothing automatic — there is no card on file to charge. We will talk before the 90 days are up. If you decide not to continue, you can export your data.
Do you offer discounts for startups or non-profits?+
Yes, we handle these case by case. Mention it when you get in touch.
Your next account move is already in the signals
Start free. Decide in 90 days.
No credit card, no implementation project, no per-seat maths. Connect your sources and see what surfaces.