Support

What are Aartha’s Support Operating Hours?

• Aartha’s support team operates:

• Mon-Fri: 10 am – 5 pm PST

• We are closed on all official US government holidays.

​

Is Aartha’s Platform compliant?

​

• Aartha’s AI platform is compliant with GDPR, SOC2, and CCPA.  You can request access to our security policies and documentation by emailing us at support@aartha.ai

​

What is Aartha’s Support SLA?

• Aartha AI inc. provides multi-level support SLA depending on the plan purchased.

• Our First response SLA is 2 days. Beyond that, based on the customer plan, we will respond to bugs and enhancements depending on the customer plan and engagement model.

How can user reach support?

• Aartha’s customers can reach support during our operating hours at support@aartha.ai